FAQs

Cocktail orders are shipped with the option for 1-2 Day or 3-4 Day delivery, as presented at checkout. While 95% of deliveries do arrive within these expected timeframes, on rare occasions it may take up to 5 working days for your cocktails to arrive.

If your order has not arrived on the day expected and you have received your shipping confirmation email, your order is on its way and can be tracked via the courier tracking website using your unique tracking ID. We appreciate your patience during any courier processing delays.

We currently fulfil orders 6 days a week, excluding public holidays and orders are dispatched and delivered Monday–Saturday. No Sunday delivery is currently available.

Pre-5pm weekday orders are dispatched the same day. Orders placed after 5pm on Friday will ship on Sunday. All public holiday orders will be dispatched over the following 2 working days.

All shipping methods include a tracked service with our couriers. You will receive email notifications directly from Yodel or DPD to track and to divert your order to a neighbour (or Leave Safe if this delivery option was selected at Checkout) if you are not going to be available to take delivery. Please follow the courier email prompts to communicate these changes directly with the courier service.

On the day of delivery, you should receive a 2-hour delivery window notification via email that you provided at checkout.

LEAVE SAFE: Our boxes have been designed to fit through standard sized letterboxes. If you have a non-standard sized or security letterbox, or ordered multiple boxes to the same address and there is no one in to take receipt of the box, the courier will leave it in a safe place. You can designate a Safe Place or a Preferred Neighbour as well as other delivery options via the courier website. For example if you have selected Yodel service at checkout, you can Manage Your Parcel online here.

SIGNED FOR: Our delivery partner currently operates contactless deliveries; SIGNED FOR deliveries will be handed over in a contactless manner when the door is answered by the recipient, with delivery documented digitally. If you are not in at the time of delivery and a neighbour is unavailable to take receipt of the parcel (you can designate a Preferred Neighbour with the courier directly), the courier will attempt delivery the following working day with a maximum of 3 delivery attempts after which, the parcel will be return to NIO Cocktails.

Customers can request a parcel is re-sent by NIO, however a delivery charge is required.

All shipping methods include a tracked service with all couriers. On the day of delivery, you will receive a 2-hour delivery window notification via SMS and email that you provided at checkout.

LEAVE SAFE: Our boxes have been designed to fit through standard sized letterboxes. If you have a non-standard sized or security letterbox, or ordered multiple boxes to the same address and there is no one in to take receipt of the box, the courier will leave it in a safe place. You can designate a Safe Place or a Preferred Neighbour as well as other delivery options via the courier website. For example if you have selected Yodel service at checkout, you can Manage Your Parcel online here.

SIGNED FOR: Our delivery partner currently operates contactless deliveries; SIGNED FOR deliveries will be handed over in a contactless manner when the door is answered by the recipient, with delivery documented digitally. If you are not in at the time of delivery and a neighbour is unavailable to take receipt of the parcel (you can designate a Preferred Neighbour with the courier directly), the courier will attempt delivery the following working day with a maximum of 3 delivery attempts after which, the parcel will be return to NIO Cocktails.

Customers can request a parcel is re-sent by NIO, however a delivery charge is required.

LEAVE SAFE: Our boxes have been designed to fit through standard sized letterboxes. If you have a non-standard sized or security letterbox, or ordered multiple boxes to the same address and there is no one in to take receipt of the box, the courier will leave it in a safe place. You can designate a Safe Place or a Preferred Neighbour as well as other delivery options via the courier website. For example if you have selected Yodel service at checkout, you can Manage Your Parcel online here.

SIGNED FOR: Our delivery partner currently operates contactless deliveries; SIGNED FOR deliveries will be handed over in a contactless manner when the door is answered by the recipient, with delivery documented digitally. If you are not in at the time of delivery and a neighbour is unavailable to take receipt of the parcel (you can designate a Preferred Neighbour with the courier directly), the courier will attempt delivery the following working day with a maximum of 3 delivery attempts after which, the parcel will be return to NIO Cocktails.

Customers can request a parcel is re-sent by NIO, however a delivery charge is required.

Please choose SIGNED FOR if minors can access your letterbox or safe place where the package may be left. Also choose this option if you have a non-standard sized letterbox.

NIO Cocktails cannot accept any responsibility for any packages that may go missing with LEAVE SAFE; please choose SIGNED FOR, for extra security if parcel will not fit through your letterbox.

NIO Cocktails cannot accept responsibility for delivery delays or for failed delivery, though we will do everything we can to assist with any missing deliveries.

No, all our cocktails are full strength and designed to be treated just as you would a bottle of spirits as part of your home bar. NIO Cocktails have a shelf life well over 12 months, and the taste and quality is not impacted by temperature changes. 

To enjoy a chilled, refreshing cocktail simply fill a tumbler with ice, then shake, tear and pour your chosen NIO Cocktail into the glass. In less than one minute you'll have a cocktail ready to savour.

Our alcoholic cocktails have a shelf life of over 12 months and can be stored as you would a bottle of spirits for your home bar. our alcohol-free cocktails have a shelf life of 6 months. They do not need to be kept in the fridge and are unaffected by hot or cold weather, especially en route to being delivered to you. You can take your time to enjoy NIO as the cocktails also do not need to be consumed straight after delivery. 

Each cocktail is 100ml, and full strength. Each cocktail contains roughly a double measure (50ml) of premium branded spirit. We recommend filling a tumbler or other glassware with ice and pouring the cocktail into the glass and allowing to sit for one minute before enjoying.

All UK orders are packed and dispatched by our local team from within the UK. Our cocktails are crafted in Italy, and are stored safely in the UK ready to fulfil your order. The WHO confirms that it is safe to receive packages from areas that have been affected by COVID-19. Please visit the official WHO website here for more details on receiving packages during this time. 

Both the NIO UK office team, and our incredible delivery team have very strict health and hygiene measures in place. This means that our delivery team can work safely and in line with the latest government advice, which encourages online retail to continue, and allowing work to continue where it can’t be done from home.

Please note, our delivery partner operates contactless deliveries, if you selected SIGNED FOR at check out, the delivery driver will knock, or ring the bell, and wait for the door to be answered by the recipient of the parcel, then document the delivery digitally enabling both parties to follow physical distancing recommendations.

Yes! We process large group orders for delivery to a single or multiple destination frequently and can assist in coordinating delivery for teams, offices, virtual events, company gifting and more. Reach out to us at contact@niococktails.co.uk

Delivery charges vary depending on order size or cocktail box chosen. Several shipping options are available to ensure the safe delivery of your cocktails including: tracked postage for 1-2 Day delivery and 3-4 Day delivery.

Estimated delivery charges can be seen on our homepage, our Build Your Box page, and our Curated Boxes page.

Final shipping charges are confirmed and calculated at checkout.

We have a range of over 22 different premium, pre-mixed cocktails - all of which need ice only and can. served in under 60 seconds.

When you select your cocktails to build a box of 3, 6 or 9 cocktails, we pack your cocktails in a recyclable letterbox with a recyclable envelope that is designed to fit and be posted through a standard UK letterbox.

Our gift sets have an array of limited-edition premixed cocktails and accessories such as ice trays and glassware. Large items such as multi-box orders or our larger gift sets will be delivered in a recyclable cardboard box, and are unable to fit through the letterbox.

Prices vary depending on the number of cocktails included in each box. Cocktail box prices can be found on our homepage, our Build Your Box page and our Collections page.

Absolutely. Simply visit our cocktail menu here to select the cocktail box size you’d like (3-Box, 6-Box or 9-Box). You can then choose whichever of our wonderful cocktails you’d like to receive. With over 22 different cocktails to choose from, you are guaranteed not to have to double-up on a single cocktail…unless of course you’d like to pick your multiples of your favourites. It’s entirely up to you and we’ll do the rest.

The unique design of our NIO Cocktails packaging eliminates the problems of safety and inconvenience of the classic glass bottles. The outer packaging is a coated FSC Certified paper while our cocktails are kept in a special certified polyethylene pouch made of bio-based plastic in order to keep the cocktail fresh and unchanged over time. The two supports are easily separable after use to dispose of them in full respect of the environment.

You can read more about our sustainability efforts here.

The shelf life of our cocktails is one year. 

Our review of the ingredients used in our cocktails did not highlight the introduction of any common allergens, except sulphites which are below 10ppm.

Our cocktails are gluten, and vegetarian friendly only.

Please note that whilst artificial sweeteners are not added to our cocktails, and are not considered a common allergen, our manufacturing and supply chain process do not evaluate if there is the possibility of adventitious contamination where traces of artificial sweeteners may be present. We do also encourage you to review the ingredients listed on our product pages and on the back of the cocktail to make an informed decision. 

Should you have any questions, or need anything further, please do contact us by email on contact@niococktails.com 

NIO operates as a pay as you go system as opposed to a subscription service. This gives you the choice and convenience of ordering different combinations of cocktails at any time, without having to be locked in to a monthly order.

NIO Rewards is our way to say thank you for your support of NIO Cocktails. Called 'The NIO Speakeasy', it's your exclusive space at the bar where each time you spend with us, you’ll earn points to spend on your next purchase as well as receive first access to new cocktails, special events and promotions. You can join The NIO Speakeasy by visiting our rewards page.

The NIO Speakeasy is our rewards program created for NIO lovers. It is your exclusive space at the bar where each time you spend with us, you’ll earn points to spend on your next purchase as well as receive first access to new cocktails, special events and promotions. You can join The NIO Speakeasy by visiting our rewards page.

All patrons are welcome at The NIO Speakeasy. Visit our NIO Rewards page to learn more, or head straight to our Create Account page to start earning cocktail points.

It’s very simple at The Speakeasy Bar - every £1 you spend with us will add 10 points to your speakeasy account – that’s £1.95 credit from every 3-box purchase to spend on your next order. You’ll be able to redeem your points every time you shop with us – at checkout, or using cocktail vouchers found in your account.

Points are earned by taking actions such as creating an account, making a purchase, following us on social media or referring a friend. 

You must have an account and be logged in to earn points. To log in or create an account, click here.

To earn points, patrons of The NIO Speakeasy can visit their rewards panel, found by clicking the NIO Rewards menu found at the bottom of your screen. Alternatively, head to your account dashboard by clicking the account icon located in the top right of your screen to view your current points and take further actions.

You can access up to £10 of your pound rewards directly at checkout with every new order placed. You choose the amount that you redeem using the rewards slider (desktop) or dropdown menu (mobile) at checkout – just like applying a promo code to an order to reduce the total.

Alternatively, you can access cocktail vouchers as well as additional member-only accessories and seasonal rewards from your member account.

We love rewarding our patrons, it's our way to say thank you for your trust in us. 

You'll be rewarded for every time you purchase with us! Every 100 points you earn is £1 to redeem at checkout. You’ll also find seasonal rewards and exclusive accessories in your account area.

Easy; like all bartenders we're great listeners. Just write to us at contact@niococktails.co.uk